Ordering & Payment
What payment methods do you accept?
We accept Visa, MasterCard, and Cash on Delivery (COD) for all orders within Egypt.
Is there a minimum order amount?
There is no minimum order amount. You can order any quantity you like.
Can I modify or cancel my order after placing it?
You can modify or cancel your order within 1 hour of placing it by contacting us via our contact page or emailing us directly.
Are your prices inclusive of VAT?
Yes, all prices displayed on our website are inclusive of VAT.
Shipping & Delivery
Where do you deliver?
We deliver nationwide across Egypt, including Cairo, Alexandria, Giza, and all major cities.
How long does delivery take?
Delivery typically takes 2-5 business days depending on your location. Orders within Cairo and Giza are usually delivered within 2-3 business days.
How much does shipping cost?
A flat shipping fee of 60 EGP applies to all orders within Egypt.
How can I track my order?
Once your order is shipped, you will receive a tracking number via email. You can also track your order on our Track Your Order page.
Returns & Exchanges
What is your return policy?
We accept returns within 14 days of delivery for unopened and undamaged products. Please visit our Return & Refund Policy page for full details.
What if I receive a damaged product?
If you receive a damaged or defective product, please contact us within 48 hours of delivery with photos of the damage. We will arrange a replacement or full refund.
How long does a refund take?
Refunds are processed within 7-14 business days after we receive the returned product.
Still have questions? Our team is happy to help.
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