Return & Refund Policy
Return & Refund Policy
At Juan Valdez® Egypt, your satisfaction is our priority. If you are not completely happy with your purchase, we are here to help.
Return Eligibility
- Returns are accepted within 14 days of delivery.
- Products must be unopened, unused, and in their original packaging.
- Perishable goods and opened food products cannot be returned unless they are defective or damaged.
How to Initiate a Return
- Contact us via our Contact Us page or email within 14 days of receiving your order.
- Provide your order number and the reason for return.
- Our team will review your request and provide return instructions within 2 business days.
- Ship the product back to us using the provided instructions.
Damaged or Defective Products
If you receive a damaged or defective product:
- Contact us within 48 hours of delivery.
- Include photos of the damage and your order number.
- We will arrange a free replacement or a full refund, including any shipping charges.
Refund Process
- Refunds are processed within 7-14 business days after we receive and inspect the returned product.
- Refunds will be issued to the original payment method.
- For Cash on Delivery orders, refunds will be processed via bank transfer.
- Original shipping costs are non-refundable unless the return is due to our error.
Exchanges
We currently do not offer direct exchanges. To exchange a product, please initiate a return and place a new order for the desired item.
Questions?
For any questions about our return policy, please visit our FAQ page or Contact Us.