Return Window
14 Days
From delivery date
Refund Timeline
7–14 Days
After we receive your return
Damaged Item?
48 Hours
Contact us with photos
Returns
Contact Us
Reach out via our contact page or email. Include your name, order number, and reason for return.
Get Instructions
Our team will send you the return address and packaging instructions within 1 business day.
Ship It Back
Pack the item securely in its original packaging and send it to the provided address.
Return Eligibility
- Returned within 14 days of delivery
- Product is unopened and unused
- Original packaging is intact
- Opened or used coffee products (unless defective)
- Perishable goods with broken seal (unless defective)
Refunds
Return Received
We receive and inspect your returned item to confirm it meets our return eligibility criteria.
Inspection Complete
You’ll receive an email notification confirming whether your refund has been approved or rejected.
Refund Processed
Approved refunds are processed within 7–14 business days to your original payment method. For Cash on Delivery orders, refunds are issued via bank transfer.
Refund Received
The amount will reflect in your account depending on your bank’s processing time.
Please note: Original shipping fees are non-refundable unless the return is due to our error (wrong item sent, defective product, etc.).
Exchanges
How Exchanges Work
We do not offer direct product exchanges. If you’d like a different item, simply return your original purchase following our return process, and place a new order for the product you want.
Damaged or Defective Items
- Contact us within 48 hours of delivery
- Include clear photos of the damage or defect
- We’ll arrange a free replacement or full refund
- No need to return the damaged item in most cases
Need help with a return or refund? We’re ready to assist.
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