Privacy Policy

1. Information We Collect

When you visit our website or place an order, we may collect the following types of information:

• Personal identification: Name, email address, phone number, and shipping/billing address
• Payment information: Credit/debit card details (processed securely through our payment provider — we do not store full card numbers)
• Order information: Products purchased, order history, and delivery preferences
• Technical data: IP address, browser type, device information, and pages visited
• Cookies: Session cookies for cart functionality and analytics cookies to improve user experience

2. How We Use Your Information

We use the information we collect to:

• Process and fulfill your orders and send order confirmations
• Communicate with you about your orders, deliveries, and customer service requests
• Send promotional emails and offers (you can opt out at any time)
• Improve our website, products, and services based on usage patterns
• Comply with legal obligations and resolve disputes
• Detect and prevent fraud or unauthorized transactions

3. How We Share Your Information

We do not sell, rent, or trade your personal information to third parties. We may share your data only in the following cases:

• Delivery partners: Your name and address are shared with our courier and delivery services solely to fulfill your order
• Payment processors: Payment details are processed by our secure payment gateway provider
• Legal requirements: We may disclose information if required by Egyptian law or a valid government request
• Business transfers: In the event of a merger or acquisition, your data may be transferred as part of the transaction

4. Cookies Policy

Our website uses cookies to enhance your browsing experience. These include:

• Essential cookies: Required for the website to function (e.g., keeping items in your cart)
• Analytics cookies: Help us understand how visitors use the site so we can improve it
• Marketing cookies: Used to show you relevant ads on other platforms (e.g., Facebook, Google)

You can control or disable cookies through your browser settings. Note that disabling essential cookies may affect your ability to shop on our website.

5. Data Security

We take reasonable technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. All payment transactions are encrypted using SSL technology. However, no method of internet transmission is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal data for as long as necessary to fulfill the purposes outlined in this policy, or as required by Egyptian law. Order records are typically retained for up to 5 years for accounting and legal compliance purposes. You may request deletion of your account and associated data at any time.

7. Your Rights

You have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of your personal data (subject to legal retention requirements)
• Opt out of marketing communications at any time by clicking “Unsubscribe” in any email
• Lodge a complaint with the relevant Egyptian data protection authority

To exercise any of these rights, please contact us using the details below.

8. Third-Party Links

Our website may contain links to third-party websites (e.g., Amazon, Noon, Talabat). We are not responsible for the privacy practices of these sites. We encourage you to review their privacy policies before providing any personal information.

9. Children’s Privacy

Our website is not directed at children under the age of 18. We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us and we will delete it promptly.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date at the top. We encourage you to review this policy periodically.